Terms of Service

Last updated: June 2026

Effective date: upon subscription activation

These Terms of Service govern your use of Handled. personal assistant services. By subscribing to any Handled. plan, you confirm that you have read, understood, and agree to these terms. Please read them carefully before proceeding.

1. About Handled.

Handled. is a personal assistant coordination service operated by Handled. FZCO, a company registered in the International Free Zone Authority (IFZA), Dubai, United Arab Emirates.

Handled. operates as a coordinator and intermediary — not as a direct service provider, contractor, or vendor. We research, recommend, and coordinate third-party services on your behalf. We do not provide the underlying services ourselves.

2. The Service

2.1 What Handled. Does

2.2 What Handled. Does Not Do

Important: All payments for vendor services are made directly between you and the vendor. Handled. is not a party to any financial transaction between you and third-party service providers. Handled.'s liability is strictly limited to the coordination service described herein.

3. Subscriptions and Billing

3.1 Subscription Plans

Handled. offers monthly subscription plans (Personal, Family, Business) as described on our website. Subscription fees are charged in UAE Dirhams (AED) and are subject to change with 30 days' notice.

3.2 Free Trial

New subscribers may be offered a 14-day free trial. A valid payment method is required to activate the free trial. Unless cancelled before the trial period ends, your subscription will automatically commence and your payment method will be charged the applicable monthly fee.

3.3 Billing

Subscriptions are billed monthly on the date of activation. Payments are processed securely via Stripe. By subscribing, you authorise Handled. to charge your payment method on a recurring monthly basis until cancellation.

3.4 Requests

Each subscription plan includes a fixed number of requests per month. One request equals one specific action requiring up to 15 minutes of agent time. Follow-ups needed to complete that task are included in the same request; a new or changed instruction from you counts as a separate request. Unused requests do not carry over to the following month. Additional requests beyond your plan's allowance will be communicated to you before processing, with any applicable add-on fee agreed in advance.

3.5 Add-ons

Certain complex tasks (holiday planning, renovation coordination, relocation packages, etc.) may be offered as add-on services with a fixed fee. All add-on fees are communicated and agreed with you before work commences. No add-on charges will be applied without your explicit approval.

4. Cancellation Policy

4.1 Cancellation by Subscriber

You may cancel your subscription at any time by notifying Handled. via WhatsApp or email. Cancellation takes effect at the end of the current billing period. You will retain access to the service until the end of the period for which you have paid.

4.2 No Refunds

Subscription fees are non-refundable once a billing period has commenced, except where required by applicable UAE law. If you cancel mid-month, you will not receive a partial refund for unused days.

4.3 Free Trial Cancellation

To avoid being charged, you must cancel before the end of the 14-day free trial period. Cancellation requests must be received at least 24 hours before the trial period ends.

5. Service Availability

5.1 Operating Hours

Handled. operates daily from 7:00 AM to 11:00 PM (UAE time, GMT+4). Response times within these hours are guaranteed according to your subscription plan. Requests received outside of operating hours will be addressed at the start of the next available shift.

5.2 Response Times

Response times are targets, not guarantees. During periods of high demand or technical disruption, response times may be longer. Handled. will communicate any expected delays promptly.

5.3 Service Interruptions

Handled. reserves the right to suspend or limit service in the event of technical failure, force majeure, or circumstances beyond our reasonable control. We will notify affected subscribers as soon as practicable and work to restore normal service.

6. Vendor Services and Third Parties

6.1 Coordination Only

Handled. coordinates with third-party vendors on your behalf but does not control, supervise, or guarantee their services. The contract for any vendor service is between you and the vendor directly. Handled. is not a party to that contract.

6.2 Vendor Selection

Handled. selects vendors based on quality, reliability, and availability. We maintain a network of preferred vendors; however, recommendations are always based on your best interest. We may receive referral commissions from certain vendors, which never influences the quality or objectivity of our recommendations.

6.3 Vendor Issues

If a vendor fails to deliver, provides unsatisfactory service, or causes loss or damage, your recourse is with that vendor directly. Handled. will assist you in communicating with the vendor and seeking resolution, but we cannot be held liable for vendor actions, omissions, or failures.

6.4 Payment to Vendors

All payments to vendors are made directly by you to the vendor via their payment link or method. Handled. does not collect, process, or hold funds on your behalf for vendor payments. Any financial dispute with a vendor is between you and that vendor.

7. Complaints and Dispute Resolution

7.1 Complaint Procedure

If you are dissatisfied with any aspect of Handled.'s coordination service, you should:

7.2 Resolution

Where Handled. determines that a coordination error occurred on our part, we will offer one or more of the following remedies at our discretion:

Remedies are offered for failures attributable to Handled.'s coordination service only. We are unable to offer remedies for vendor failures, circumstances beyond our control, or dissatisfaction arising from your own change of preference after confirmation.

7.3 Escalation

If your complaint is not resolved to your satisfaction within 5 business days, you may escalate by contacting office@behandled.me with the subject line "Formal Complaint." We will respond within 5 additional business days.

8. Limitation of Liability

8.1 Maximum Liability

To the maximum extent permitted by applicable law, Handled.'s total liability to you for any claim arising from or related to the service shall not exceed the total subscription fees paid by you in the three months preceding the event giving rise to the claim.

8.2 Exclusions

Handled. shall not be liable for:

8.3 Force Majeure

Handled. is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, technical failures of third-party infrastructure, or public health emergencies.

9. Your Responsibilities

10. Account Termination

10.1 Termination by Handled.

Handled. reserves the right to suspend or terminate your account without notice if:

10.2 Effect of Termination

Upon termination, access to the service ceases immediately. Your personal data will be retained and deleted in accordance with our Privacy Policy.

11. Intellectual Property

All content, branding, and materials associated with Handled. — including the name, logo, website, and service design — are the property of Handled. FZCO. You may not reproduce, distribute, or use our intellectual property without prior written consent.

12. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates. Any dispute arising from or related to these terms shall be subject to the jurisdiction of the courts of Dubai, UAE, or resolved through DIFC-LCIA arbitration if mutually agreed.

13. Amendments

Handled. reserves the right to amend these Terms of Service at any time. Amendments will be communicated to active subscribers via WhatsApp or email with a minimum of 14 days' notice before taking effect. Continued use of the service after the effective date of any amendment constitutes acceptance of the revised terms.

14. Contact

For questions regarding these Terms of Service: